What You Will Learn:
This program provides knowledge and skills necessary to service computers and support users of infrastructure and computing technology systems. Training covers a variety of topics including hardware installation and configuration, basic networking, operating systems and help desk techniques. Students also study theory of computers systems hardware and software components and develop the practical skills through hands-on training and troubleshooting techniques that address wide ranging issues.
What You Can Expect:
Students participate in a mix of online, in-person at OC Kelowna Campus, and blended formats (using tools like Moodle) to learn both the required theory and practical skills.
What You Will Earn:
- 8 grade 12 credits towards graduation (2 courses)
- Micro-credential upon completion
What You Need to Know:
Program details: https://www.okanagancollege.ca/programs/it-user-support-micro-credential
- Prerequisites:
- English 12 (minimum 60%)
- Be on-track to graduate.
- Program Length:
- 150-hours (Jan/Feb-June)
- Program Dates:
- Apply in March for January intake
Does This Sound Like You?
- You have strong technical skills, like problem‑solving, troubleshooting, and understanding computer systems.
- You communicate clearly, whether you’re explaining an idea or asking for help.
- You can think analytically, breaking problems down to understand what’s really going on.
- You pay attention to details, making sure your work is accurate and reliable.
- You enjoy learning new things, especially as technology continues to change and grow.
Help Yourself Succeed By...
- Connecting with your Career Coordinator at school.
- Watching for deadlines - they are critical!
- Maintaining good attendance and keeping up with school work - career programs require interviews!
- Participating in Career related activities like going on a tour (virtual or in person) or attending an info session.
- Enrolling in Work Experience at a related job site.
- Making and monitoring an appropriate personal email. (ex: do not use phat_cat69@gmail.com)
- Ensuring your personal information is up to date (i.e email, resume, SIN, etc).